Online Pharmacy Privacy Policy

Effective Date: July 5, 2026
Last Updated: July 5, 2026

Anderson's Pharmacy ("we," "us," or "our") is committed to protecting your personal information in compliance with the Personal Information Protection Act (BC PIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). This Online Pharmacy Privacy Policy describes how we collect, use, disclose, and safeguard your personal health information when you interact with our website, online prescription request services, and related digital services.

1. Who We Are

Anderson's Pharmacy is a licensed pharmacy regulated by the College of Pharmacists of British Columbia (CPBC), located at 127 3rd Street West, North Vancouver, BC V7M 1E7. We operate as an online pharmacy service exclusively for residents of British Columbia.

2. What Personal Information We Collect

We may collect the following types of personal information when you use our online services:

Identifying information: Name, date of birth, address, phone number, and email address.
Health information: Prescription details, medication history, health conditions, allergies, and other clinical information necessary to dispense your medications safely.
Prescriber information: Name and contact details of your prescribing healthcare provider.
Payment information: Billing details for prescription processing (processed securely via our payment processor; we do not store payment card numbers).
Technical data: IP address, browser type, and browsing behaviour on our website, collected via cookies and analytics tools.

3. Why We Collect Your Information

We collect personal information for the following purposes:

To verify your identity and confirm your residence in British Columbia.
To process, review, and dispense your prescriptions in accordance with BC pharmacy regulations and CPBC requirements.
To communicate with your prescribing healthcare provider regarding your prescription.
To provide medication counselling and follow-up care.
To comply with legal and regulatory obligations, including drug scheduling requirements and record-keeping mandated by the CPBC and BC Health Professions Act.
To process billing and facilitate prescription delivery.
To improve our website and online services.

4. Legal Basis for Collection and Use

Under BC PIPA and PIPEDA, we collect and use your personal information with your consent, or as otherwise permitted or required by law. By submitting a prescription request through our website, you consent to the collection and use of your information as described in this policy.

In some circumstances, we may collect, use, or disclose personal information without consent where permitted or required by law — for example, in response to a valid court order, to comply with regulatory requirements, or where your safety or the safety of others is at risk.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

Your prescribing healthcare provider for the purpose of verifying or clarifying your prescription.
BC PharmaCare and government health authorities as required by law for drug benefit programs and regulatory compliance.
Our service providers (e.g., delivery, payment processing, IT services) who are bound by confidentiality agreements and may only use your information to perform services on our behalf.
Regulatory bodies such as the CPBC, if required for a complaint investigation or compliance audit.
Law enforcement or government authorities when required or permitted by law.

6. Cross-Border Transfers

Our primary servers and data storage are located in Canada. If any of our service providers process data outside of Canada, we take steps to ensure that your information receives comparable privacy protection, in accordance with PIPEDA Schedule 1.

7. Retention of Personal Information

We retain your personal health information for a minimum of ten (10) years from the date of the last professional service, or as otherwise required by BC pharmacy regulations and the CPBC. Other personal information is retained only as long as necessary for the purposes for which it was collected.

8. Security of Your Information

We implement physical, organizational, and technological safeguards to protect your personal information against unauthorized access, disclosure, use, copying, modification, or destruction. These include:

Secure encrypted transmission (HTTPS/TLS) for all data submitted via our website.
Access controls limiting staff access to personal information on a need-to-know basis.
Regular security reviews and staff privacy training.

No internet transmission is completely secure. While we work to protect your information, we cannot guarantee the absolute security of data transmitted to or from our website.

9. Your Rights

Under BC PIPA and PIPEDA, you have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Withdraw consent to the collection, use, or disclosure of your information, subject to legal and contractual restrictions.
Request the deletion of your information, where permitted by law (note: we are required to retain certain health records by regulation).
File a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC BC) if you believe we have not complied with PIPA.

To exercise any of these rights, please contact our Privacy Officer (see Section 11).

10. Cookies and Online Tracking

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of our website may not function correctly without them. We do not use tracking technologies to collect personal health information.

11. Contact Our Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Privacy Officer
Anderson's Pharmacy
127 3rd Street West, North Vancouver, BC V7M 1E7
Phone: (604) 988-5271
Email: info@andersonspharmacy.ca

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for BC at www.oipc.bc.ca or 1-888-661-9262.

12. Changes to This Policy

We may update this Online Pharmacy Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.